Privacy Policy

Your privacy is important to us at Queenira. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our store. By using our services, you consent to the practices described below.

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect personal information such as your name, address, and email address as part of the transaction process.

Additionally, when you browse our store, we automatically receive your device’s internet protocol (IP) address to help us learn about your browser and operating system.

With your permission, we may use your information for marketing purposes, such as sending emails about new products, store updates, or promotions.

We also value the information you consent to share through our SMS marketing service. This allows us to send order notifications, cart reminders, and marketing offers.

Our website uses cookies to track your shopping cart and determine when to send cart reminder messages via SMS.

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SECTION 2 - CONSENT

How do we get your consent?
When you provide personal information for completing a transaction, verifying payment, placing an order, or arranging for a return, we imply your consent to collect and use it for that specific purpose.

If we need your information for secondary purposes, like marketing, we will ask for your explicit consent or provide a way to opt out.

How do I withdraw my consent?
You can withdraw your consent at any time by contacting us at cs@queenira.com.

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SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

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SECTION 4 - PAYMENT

If you use a direct payment gateway to complete your purchase, your credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This ensures your transaction data is securely stored only for as long as necessary to complete the purchase.

All direct payment gateways comply with PCI-DSS standards, which are maintained by a coalition of major credit card brands such as Visa, MasterCard, American Express, and Discover.

Your data is stored securely and protected by a firewall.

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SECTION 5 - THIRD-PARTY SERVICES

We only share your information with third-party service providers as needed to complete their services for your order.

For example, payment processors may require access to your information, and they operate under their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

If your transaction is processed by a third-party provider in a different jurisdiction, your information may be subject to the laws of that jurisdiction.

Once you leave our website or are redirected to a third-party service, our Privacy Policy no longer applies.

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SECTION 6 - SECURITY

To safeguard your personal information, we follow industry best practices and use secure methods, such as SSL encryption and AES-256 encryption. While no system is 100% secure, we comply with PCI-DSS standards and other industry requirements to protect your data.

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SECTION 7 - COOKIES

We use cookies to enhance your shopping experience. Here are the cookies we use:

  • _session_id: Tracks session information (e.g., referrer, landing page).
  • _visit: Tracks the number of visits (expires after 30 minutes).
  • _uniq: Counts unique visits (expires the next day).
  • cart: Stores your shopping cart information (expires after 2 weeks).
  • _secure_session_id: Tracks session activity.
  • storefront_digest: Validates visitor access (if applicable).

You can choose to opt out of cookies at any time.

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SECTION 8 - AGE OF CONSENT

By using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you have obtained consent to allow your minor dependents to use this site.

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SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will take effect immediately upon posting. If significant changes are made, we will notify you here.

If Queenira is acquired or merged with another company, your information may be transferred to continue serving you.

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QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, or delete your personal information, register a complaint, or simply request more details, please contact our Privacy Compliance Officer at cs@queenira.com.